At Moss, we're very proud of our hard-earned reputation for quality work and customer service, so it's especially rewarding when our customers take the time to write and confirm that we're still doing things right.
Here are a few of our favorites:
A friend initially recommended Moss; our architect and others supported those recommendations...Communication with Moss personnel went from very good to excellent; questions were answered promptly and any necessary adjustments were made easily. This also resulted in realizing after the addition was finished that no issues raised during construction became a problem. This can be attributed to the degree of competency, openness and responsibility of the Moss staff and sub-contractors...I want you to know that we are not only satisfied with the result, but impressed with the quality of your business philosophy and company operation.
- William K., Falls Church, addition
As you know, this is the second project we have had with Moss. Your workmanship and professional "touch" is of the same top-notch quality as it was six years ago when Moss renovated our kitchen. We look forward to again doing business with Moss when we decide to update two other bathrooms next year.
- T. Robbins, Chantilly, bathroom
You were there on time, were very courteous while on the job site, and made sure to clean up at the end of each day (something that is often promised but seldom delivered during these renovations.) Situations arose during the renovation (as is typical with any renovation project), but our Field Operations Manger and the team were quick to offer work around solutions and made sure to keep us informed as to our options. They kept to the projected schedule and made every effort to work around our schedules. Moss also scheduled time to come back to the job site months after the work was completed to hang some cabinet doors that were backordered. Again, my experience has been that people often say they will come back, but it's like trying to pull teeth to get them to show up once they've left. We truly enjoyed working with the Moss crew and couldn't be happier with the results.
- Adam D., Annandale, kitchen
Our experience with Moss was great! Everything - from the first meeting to the very last walkthrough - was done with professionalism and a wonderful personal touch. True to your word, your staff was efficient and each performed at a level of expertise to ensure that the job completed would meet our highest expectations. I could not be more thrilled with the job that was done!
- Andrea G., addition
We got several estimates for the job before selecting Moss. Your pricing was very competitive but more important, and I think you will agree, we hit it off personally right from the start. That was important, because the relationship did not change throughout the rigors of a construction job - a job that went very, very smoothly.
- Ken H., Centreville, basement
You have all been such a pleasure to work with. I don't know if you remember our first conversation, but I had been burned several times by prior contractors trying to get this done...I had a good feeling about you that proved to be right. Everyone who I've dealt with at Moss has a level of professionalism that you rarely see anywhere anymore.
- Stephanie T., addition
We were consistently impressed with the pace of work - without long gaps or delays, the quality, and the responsiveness to our questions and requirements. There is no question that we will return to Moss for any of our future construction or renovation projects.
- Paul I., Vienna, addition

